It’s Our Business When I worked in the hospitality industry, much of my time was focused on measuring guest satisfaction, working on guest service improvement, designing guest service recovery systems, and seeking innovative new services to drive guest loyalty. Since the beginning of the year, sever...

Oktoberfest study finds big-spending visitors give big boost to economy Oktoberfest packs a polka punch. Core Research of San Antonio conducted a study on the economic impact of the 2023 event and found that it drew 26,166 in attendance and estimated spending activity of $12.5 million. All that econ...

Tow truck driver hauls cars with care Douglas Ottmers recalled when there used to be a gas station where the Whataburger now stands on East Main Street in Fredericksburg. “I remember going there for the very first time in my pickup truck when I had my first drivers’ license and filling it up with ga...

Hires, appointments include familiar faces for region’s lead marketing entity The Fredericksburg Convention and Visitor Bureau (FCVB) hired three new ...

Gallegos family serves homemade Mexican mobile food Food truck cuisine is alive and well in the ’Burg thanks to the Gallegos family, who have been sel...

It’s Our Business Recently, I attended a Harvard Business Review webinar titled, “How to Boost Employee Engagement in 2024.” The presenter was Profess...